Shipping options and rates
| Service | Price | Delivery time |
|---|---|---|
| Standard, USPS Ground Advantage | $6.95, free over $75 | 2 to 5 business days after shipping |
| Express, UPS 2nd Day Air | $14.95 | 2 business days if ordered by 1 p.m. ET |
| Overnight, UPS Next Day Air | $29.95 | Next business day if ordered by 1 p.m. ET, Monday to Thursday |
| Framed prints, UPS Ground with insurance | $18.00 | 3 to 6 business days |
| Alaska, Hawaii, PO boxes, APO/FPO | USPS rates above | Add 2 to 4 business days |
| Local pickup, Harbor Lane, Bar Harbor | Free | Usually the same day; we email when it is ready |
Orders are packed by hand and ship within 1 business day of payment, Monday to Friday, excluding federal holidays. We currently ship within the United States only.
Tracking and missing packages
You will receive a tracking link by email when your package leaves us. If a package shows as delivered but you cannot find it, check with neighbors and around your property, then contact us within 7 days. If a package has not arrived 7 business days after shipping, we will open a carrier claim and send a replacement or refund.
Damaged on arrival
Please check your package when it arrives. If anything is damaged, take a photo and email it to [email protected] within 7 days. We will send a replacement or refund right away and arrange free pickup of the damaged item.
Returning an item
We accept returns of unused items in their original packaging within 30 days of delivery.
- Email [email protected] with your order number and the item you are returning.
- We will reply with a return authorization and, for defective items, a prepaid shipping label.
- Pack the item securely with a note of your name and order number.
- Ship it to: Natulivo LLC, Returns, 17 Harbor Lane, Bar Harbor, ME 04609, United States. We recommend a tracked service. Or drop it off at the shop during opening hours.
Return shipping is paid by you unless the item is damaged, defective or not as described.
Refunds
We refund the item price and any sales tax to your original payment method within 10 business days of receiving the return. Original shipping charges are refunded only if the item was damaged, defective or sent in error. You will receive an email when your refund is processed; your bank may take a few more days to post it.
Items that cannot be returned
- Prints framed or mounted to your own specification.
- Socks and hats that have been worn, for hygiene reasons, unless defective.
- Gift cards.
Defective items and warranty
If an item develops a defect, contact us. We will repair, replace or refund it under our warranty and pay all shipping costs. Binoculars sold by us carry an additional 3-year workshop warranty. See our Terms of Sale for details.
Questions about this page? Email [email protected], call (207) 555-0148 or write to us at 17 Harbor Lane, Bar Harbor, ME 04609, United States.